Shipping policy

Effective date : December 1st 2025

At Redemption, every order is treated with the precision, care, and craftsmanship worthy of a luxury house. This Shipping Policy outlines how we process, dispatch, and deliver your products worldwide.

1. Order Processing

All orders are meticulously verified, quality-checked, and prepared for dispatch.
Processing Time: 1–3 business days.

During peak seasons, special releases, or high-demand periods, processing times may extend slightly.

2. Domestic Shipping (India)

We ship across India through trusted logistics partners.

Estimated Delivery: 3–7 business days from dispatch.
Tracking details will be provided once your order is shipped.
Delivery timelines may vary based on your PIN code or local courier constraints.

3. International Shipping

Redemption ships globally, ensuring your garment reaches you no matter where you are.

Estimated Delivery: 4–18 business days, depending on destination and customs clearance timelines.
Certain regions may experience additional delays due to local customs procedures or import regulations.
Tracking information will be provided once the shipment is dispatched.

Duties & Taxes:
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid by the recipient. Redemption is not responsible for delays caused by customs authorities.

4. Shipping Fees

Shipping fees vary based on destination, weight, and carrier rates. The final charges will be displayed at checkout before payment.

5. Failed Deliveries / Incorrect Information

Redemption is not liable for failed deliveries due to:

Incorrect or incomplete shipping information provided by the customer
Recipient unavailability
Refusal to accept the package

If the package is returned to us, the customer will be responsible for reshipment fees.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email or SMS. Please allow the tracking system a few hours to update.

7. Damaged or Lost Packages

If your package arrives visibly damaged or appears lost in transit:

Contact us immediately at redemptionclothing.in@gmail.com
Retain all original packaging for verification
We will coordinate with the courier partner to investigate the issue

Redemption is not responsible for delays, loss, or damage caused by courier partners or natural circumstances beyond our control. However, we will fully assist you in resolving the concern.